पर्यटकों के लिए टूरिज्म पुलिस ने शुरू की हेल्पलाइन

दुग्र्याणा मंदिर के बाहर टूरिज्म पुलिस के बूथ में ड्यूटी पर तैनात पुलिस कर्मी। Dainik jaagaran
ATP* HELP LINE : 9914508821
INCHARGE ATP* : 9914508901
*ATP is Amritsar Tourism Police

Tips for Safety and Security of Tourists

Some Guidelines for the safety and Security of Tourists

Amritsar is an important tourist destination and also a transit point, where from international and national tourists make onward journey to various other places. Amritsar is emerging as a tourism hub and it is one of the most visited places in the world. Everyday around one lakh people visit this place. A large number of devotees from other sates of India as well as from the foreign countries come to pay obeisance to Harmandir Sahib and Durgiana Tirth. It is the need of hour to safeguard the interests of the Tourists as they face several problems related to transport, accommodations, getting tourism related information and many times they fall victims to cheats and touts losing their belongings and valuables.
Amritsar Tourism Police has been deputed at five points round the clock, namely Golden Temple, Airport, Bus Stand, Railway Station, and Attari Border. This is a part of service oriented policing which has been the top priority of Amritsar City Police and an attempt to present the Police as people friendly, especially to the tourist, who visits the city in large numbers from home and abroad.

General Precautions for the Tourists
A few simple precautions should be sufficient to ensure your safety.
1. Take help from Tourism police and other police officers on duty as per need.
2. Leave valuables and important papers, such as jewelry, foregn currency and passports, secured in your hotel's safe deposit box. Never leave these items unattended in your room or carry large sums of cash and valuables on your person.
3. Carry your wallet in an inside jacket pocket or side trouser pocket, never in the rear pocket.
4. Always keep a photocopy of your passport and visa while moving in the city.
5. Carry credit cards and cash in your pockets.
6. Do not move in any unknown vehicle. Ask for pre-paid taxi/auto. Take help from the hotel manager and or Tourism Police for vehicle assistance.
7. Do not take cycle rickshaw. These are neither safe nor balanced. There is always possibility of falling down from the cycle rickshaws.
8. In case in emergency you take cycle rickshaw, Please pull up the hood/top of the rickshaw.
9. Carry small bags in the bend of your elbow, held close to your body. If there is a long strap, wrap it around the bag.
10. Be wary of unexpected persons coming to your hotel room. Never open the door to unsolicited room service or maintenance people. Contact the front desk if you have any doubts.
11. If you schedule a meeting with a potential client, research the company and the individual with whom you are meeting. Meet in a public place, such as a restaurant.
12. Make sure that luggage is only given to a member of the hotel's bell staff and a receipt is issued for stored luggage. Never leave luggage or other expensive items, unattended at airports or taxi stands.

Important Contacts
Police Control Room: 100, 0183-2225054, 2225056
Senior Superintendent of Police: 0183-2227779, 2571852, 
SP HQ: 0183-2228685, 
SP CIty I : 0183-2545858, 
SP City II: 0183-2565621, 
Tourism Police helpline:9914508821, 9914508901
Inspector/Tourism Police: 9872900499
Police Sttaion Kotwali: 0183-2557670
Police Station Civil Line: 0183-2565286
E-mail: policehelp100@gmail.com
asrssp@yahoo.co.in
Contact us: http://www.amritsarcitypolice.gov.in

Tourism cops on ‘gratitude drive’

SAY PLEASE

Shivani Mehra | TNN ..TIMES OF INDIA

Amritsar: The ripple effect of Union ministry's endeavour to tap the country's full potential of tourism by introducing ‘Atithi Devo Bhava' campaign, is causing quite a stir in the city. Keeping in mind the hordes of visitors thronging the Golden Temple, the CM had earlier this year launched Amritsar Tourism Police (ATP) to provide security to tourists. Taking the initiative further, ATP has begun holding gratitude exercises for "ambassadors" of hospitality industry.
In one such programme conducted last week, it taught cyclerickshaw-pullers, taxi and autorickshaw drivers and dhabha owners some basic social etiquettes.
With a majority of the audience being illiter ate or nearilliterate, the initiative caused much amusement all around. Nevertheless, even as most admitted to the importance of polite address and maintaining good personal hygiene, not many were hopeful of effecting a changeover. "It is a good initiative. But I doubt that all can learn this kind of hospitality," said taxi driver Balkar Singh.
"I'm sure it would leave a good impression on visitors if a rickshawpuller were to say ‘excuse me' after a sneeze," claimed Ramneesh Ku mar Chaudhary, in charge ATP. Explaining the importance of "such small gestures going a long way", Surjit Singh Mattu, nodal officer, Amritsar police, said: "We don't want rickshaw-pullers to fleece the tourists or mislead them just to make some extra money.” And to keep up the good show, he promised cash awards to "good samaritans" in the field. However, Balkar said some rickshaw-puller and taxi drivers charge commission from shopkeepers and hoteliers by taking tourists to them.
Subash Uppal, of Upp al Tour and Travel, rued the fact that they were denied a chance to air their grievances. SSP Kunwar Vijay Partap Singh termed it as a step forward in community oriented policing. Among others present on the occasion was DC Kahan Singh Pannu.

Soft Skills Training Programme for Tourism

Confederation of Indian Industry (CII) organized a Soft Skills Training Programme for the sensitization of stakeholders towards tourism on Thursday, 21st February, 2008 at Amritsar, wherein representatives from various sectors of the tourism industry participated.

Around 250 participants from diverse sectors, including tourism police, hoteliers, restaurateurs, dhabawalas, cab drivers, rickshaw pullers, coolies and others attended the session. Mr. Navjot Singh Sidhu, Member of Parliament, Amritsar, and Mr. Kunwar Vijay Pratap Singh, Senior Superintendent of Police, Amritsar, along with their other senior colleagues from Government of India were present at the workshop.

Takeaways from programme:

It was brought to notice to all attendees that Amritsar was a Gateway to India from the North and that with the International Airport expanding in a big way with many more flights getting added, it was only going to further boost the immense tourism potential the city has.

• Participants were made aware of the importance of promotion of tourism in the city since one lakh tourists visit Amritsar daily and that Amritsar has been continuously developing as a major tourist destination.
  

• The launch of Tourism Police in Amritsar was realized as another big step taken with a view to provide better service to the tourists coming to this holy city of Amritsar.
  

· Trainer shared his views on various issues with regard to the tourism industry. The presentation focussed on various aspects of the hotel and tourism industry including sanitation, cleanliness, food service, energy saving methods, general hygiene and sensitization of stakeholders towards tourism. The session addressed issues and cleared all doubts & queries the stakeholders had with tourism.

Issued raised by participants:

Issue of Communication with Foreign Tourists: A participant from Tourism Police division raised a question of how he was to solve the problem of poor communication with foreign tourists.

Trainer’s Response: The trainer suggested using the phrase “Please Slow” with actions so that words are clearer to follow and understand. He also mentioned that it would be beneficial to undergo training in very basic courses on English speaking. Learning a few standard lines which are most frequently used like “how far is the destination?”, “where could we get medical facilities?”, and few others could also help.

· Issue related to proper place for Tourism Police to be stationed: One of the participants state that the force did not have a place to station their personnel.

Mr. Ramneesh Chaudhary, Incharge Tourism Police apprised the participants that booths were being designed in collaboration with members of the CII, and shall be placed at six locations of the city to begin with.

Issue related to sectoral training within the Tourism industry: A request was made by the Hoteliers and restaurant owners to organise a separate program for training their staff as well. It was decided that separate focussed sessions be organised for the hospitality, logistics and government support agencies.

• Issue raised by member from Taxi Union: Issue related to prepaid taxis and turf demarcation between rickshaw pullers, auto rickshaws and taxi operators.
• Traffic Police’s Response: The issues shall be taken up by the police at their level.

TOURISM POLICE SQUAD

At Amritsar, clean up your act

Yudhvir Rana | TNN

Amritsar: The Holy City has no patience for those who can't keep the environs clean. The recently launched Tourism Police squad has the perfect solution to tackle those who have been making this city filthy with their poor civic sense. Their mantra is ‘do it yourself' - if the cops see you spit or litter your surroundings, they will simply ask you to clean it up and throw the debris in the bin.
Sporting a brand new avatar, the Amritsar police is taking these measures to make the tourists fall in love with the historical city, especially those places that are frequented by the locals and the travellers.
On Thursday, shopkeepers around Durgiana Temple were amused to see the ‘soldiers' of Tourism Police ask those found spitting on the road to ‘‘please clean the surface with some paper or cloth as everyone will appreciate the cleanliness''.
When the offenders were shameless enough to walk past, the cops picked up the muck themselves and threw it in the dustbin.
Sanjay Sharma, who resides in Durgiana Colony, said, ‘‘This is the first time that I have seen either police personnel ask somebody to clean the debris or pick it up themselves. It is commendable and a praiseworthy move.''
Launched on January 31 by chief minister Parkash Singh Badal, the squad is the city's answer to community-centred policing. Apart from trying to keep the city neat and clean, the Tourism Police will also provide travellers with information on the city and assist them during their visit.
SSP Kunwar Vijay Partap Singh said 30 police personnel belonging to various ranks had been deployed at Durgiana Temple, Golden Temple, bus stand, railway station, airport and Attari-Wagah border.
Those selected for the job have been done so on the basis of their interest, apart from those who volunteered for the same. They would also be provided with special training conducted by the department of tourism.
In fact, the police administration is also considering to give these cops a differently coloured uniform, apart from infrastructural facilities like wireless sets.

CM LAUNCHES AMRITSAR TOURISM POLICE

Launching the Tourism Police, Sardar Parkash Singh Badal, Chief Minister Punjab lauded the efforts of local police and told that “Amritsar is an important tourist destination and also a transit point, where from international and national tourists make onward journey to various other places. Amritsar is emerging as a tourism hub and it is one of the most visited places in the world. Everyday around one lakh people visit this place. A large number of devotees from other sates of India as well as from the foreign countries come to pay obeisance to Harmandir Sahib and Durgiana Tirth. It is the need of hour to safeguard the interests of the Tourists as they face several problems related to transport, accommodations, getting tourism related information and many times they fall victims to cheats and touts losing their belongings and valuables.”

Amritsar Tourism Police will work on the guidelines issued by Sh. N. P. S. Aulakh, Director General of Police Punjab.

SSP Kunwar Vijay Pratap Singh will personally supervise this 30 members squad led by Inspector Ramnish Kumar. The officers have been selected especially keeping in view the orientation and work requirement. Special training has been imparted to these officers in tourism management. The main objective of Amritsar Tourism Police, will be to avoid harassment to the tourists by touts, to help in getting transport and lodging at appropriate rate and without much hassle at Railway Station, Airport, Bus Terminal and other important tourist places, like Malls, Clubs etc. Safety and Security against Cheats and bag lifters at these places, to contain crime like, pick pocketing, eve teasing, molestation, drugging etc. and to provide information related to the city of Amritsar and other adjoining tourist Places.

Deputy Commissioner Amritsar KS Pannu told at this occasion that Amritsar Tourism Police will be provided with complete information of Amritsar City with the assistance from the Punjab Tourism Development Corporation, so that they can answer any query or any information about the city, Transports, Accommodations, Clubs, Theaters, etc. Amritsar Tourism Development Board is going to be set up with assistance from United Nations Tourism Development Programme.

The Amritsar Tourism Police will be present at five points round the clock, namely Golden Temple, Airport, Bus Stand, Railway Station, and Attari Border.

The move is a part of service oriented policing which has been the top priority of Amritsar City Police and an attempt to present the Police as people friendly, especially to the tourist, who visits the city in large numbers from home and abroad. IG Border R.P. Meena and DIG Border Range R. L. Bhagat were also present at this occasion.

INTRO OF ATP

AMRITSAR TOURISM POLICE (ATP)

Amritsar is an important tourist destination and also a transit point wherefrom international and national tourist make future journey to various other tourist places. tourist at times face several problems related to transport, accommodation, getting tourism related information and many times they fall victim to cheats and touts losing their belongings and valuables. To help tourists, the tourist Police of the Amritsar Police shall be deployed at following ten important places/locations:

1. Raja Sansi Airport

2. Amritsar Railway Station

3. Amritsar Bus Terminal

4. Golden Temple

5. Jallianwalla Bagh

6. Durgiana Mandir

7. Mata Da mandir- Model town

8. Maharaja Ranjit Singh Panorama

9. Shivala Bagh Bhaiyan

10. Wagah Border

Objective:

1. To avoid harassment to the tourist by touts.

2. To help tourist in getting transport and lodging at appropriate rate and without much hassle at Railway Station, Airports Bus Terminals, important tourist places, malls etc.

3. Safety and security against cheats and bag lifters etc. at these places.

4. Containing crime like pick pocketing . eve-teasing, molestation, drugging etc.

5. Providing information related to the City of Amritsar and other adjoining tourist places.

Duties:

1. To guide the tourist about the location of tourist places, distance and available transport to reach desired destination.

2. To help tourist in procuring tickets for museums, resorts, transports, movies and also to protect them from touts and black marketers.

3. To ensure that no peddlers, jewelers. shopkeepers, touts, cheats and beggars etc. harass them.

4. To help tourists in solving their problems as also facilitating them during stay in the city.

5. To guide tourists about local of Art and Culture, Emporia's Book Stalls, Banks PCOs etc.

6. To guide tourists on local conditions of law and order, security and hazards and places of medical help.

7. To guide the tourists on matters relating to passport, visas, residential permits exchange of currency and on immigration issues.

8. To guide local custom and traditions.

Amritsar Tourism Police Booths/Points earmarked in the first phase are:-

1. Bus Stand

2. Railway Station

3. Golden Temple

4. Raja Sansi Airport

5. Wagah Border

Force deployed will be as:-

1. Bus Stand 2 shifts of 3 ORs

2. Railway Station 2 shifts of 3 ORs

3. Golden Temple 2 shifts of 3 ORs

4. Raja Sansi 2 shifts of 3 ORs

5. Attari Border 1 shifts of 3 ORs

SUPERVISION:-

1. SHOs of the said points will be supervisory officers

2. Overall supervisory GO will be DySP Traffic

3. Nodal Officer will be SP HQ

4. Nodal Head will be his W/SSP of Asr.

5. In charge of Tourism wing will be an officer of Insp. Rank.

MUSTS FOR EVERY ATP POINT:-

1. All the points will have lists of emergency numbers like police control room,crime stoppers, ambulance, govt, hospital, emergency doctors phone numbers etc.

2. The lists of authorized taxi stands, money exchanges, guest houses, hotels restaurants, sarais and dharamshallas etc.

3. The phone numbers of information office at Golden Temple, Receptions or enquiry offices at Railway station Bus stand , Airport, Punjab tourism office.

4. Every police officer posted at such points should have knowledge about important tourist destinations and know how of Amritsar roads etc.

5. Every point should have a first aid kit, police personnel posted at such points should be trained to give emergency first aid.